Management efficiency in organizations dedicated to the supply of drinking water in the metropolitan area of Mexico City
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Abstract
This research evaluated the efficiency of water supply management in government and private organizations in the Mexico City Metropolitan Area (MCMA) (one federal, two state, two municipal, and two private). The analysis used the Balanced Scorecard model, which evaluates four areas: customer satisfaction, financial processes, and development and learning. The research instrument was administered to 23 subject matter experts from eight of the ten organizations in the MCMA. The results of the studies concluded that water supply management efficiency was average-poor in three cases, average in one case, average-good in one case, and good in two cases.
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