THE EVOLUTION OF THE GENERATIONS OF QUALITY

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Published: Jan 1, 2001
DOI: https://doi.org/10.35426/IAv30n88.04

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JOSÉ IGNACIO SOTOMAYOR MORENO
National Polytechnic Institute, Mexico

Abstract

The purpose of this investigation is to present the main haste concepts and characteristics about Total Quality policies, in order to increase new alternatives which can provide solutions to real necessities in the different service areas of an organization. All these, to establish an adequate quality policy in the organization itself. The organization culture is one of the most important factors for an enterprise's workforce. Thus, the wav an individual, group or organization perceives, thinks and feels about the problems they have to face, depends on it. and this is indeed, a pattern of customs, believes, traditions, rites and basic miths that the workers share in the organization.

Article Details

Issue
Vol. 30 No. 88 (2001): Journal 88
Section
Publicados
Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

Author Biography

JOSÉ IGNACIO SOTOMAYOR MORENO, National Polytechnic Institute, Mexico

Professor in the Graduate Studies and Research Section of ESCA, Professor at the University of the Valley of Mexico, the Technological University, and the University of the Mexican Army and Air Force. He holds a PhD in Science with a specialty in Administrative Sciences from ESCA, IPN.

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