PROPOSAL FOR A QUALITY MODEL TO BE IMPLEMENTED IN THE NATIONAL MONTE DE PIEDAD

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Published: Jul 1, 2001
DOI: https://doi.org/10.35426/IAv30n89.08

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RICARDO THIERRY AGUILERA*
Monterrey Institute of Technology, Mexico
ELISEO VILALTA Y PERDOMO
Monterrey Institute of Technology, Mexico

Abstract

The National Monte de Piedad has decided to launch the quality concept in all its operations, thus it has re-
oriented all effortsin order to provide a better service and increase the number of satisfted clients. This effort has been instrumented througha quality program and widely “institutional Renovation
This vision recognizes this need situation, and simultaneously it ecoes the strengths that the
extended to reinforce the concept of the project:
of change as an opportunity rather than a mending
National Monte de Piedad has in its character of an
ancient institution with more than 225 years of existence.

Article Details

Issue
Vol. 30 No. 89 (2001): Journal 89
Section
Publicados
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This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

Author Biographies

RICARDO THIERRY AGUILERA*, Monterrey Institute of Technology, Mexico

He has been a professor at ITESM, Mhico City Campus, since 1985 in the Department of Industrial and Systems Engineering, Engineering and Architecture Division. He is also the Director of the Interdisciplinary Center for Industrial Technologies at the same institution, as well as the Director of the journals Dillogos, Latindustria, and SisteMQico, and an advisor to various companies in e-commerce. His research interests include Quality Systems Implementation, Ergonomics, Service Logistics, and Merchandising Technology.

ELISEO VILALTA Y PERDOMO, Monterrey Institute of Technology, Mexico

He holds a Master's degree in Manufacturing Systems from ITESM, Mexico City Campus. He is a Scientific Editor of the Interdisciplinary Center for Industrial Technologies and a Professor in the Department of Industrial and Systems Engineering in the Division of Engineering and Architecture at the same institution. His research interests include Information Systems and Project Management. He is a consultant in both the public and private sectors. He is a PhD student in Information Systems at the University of Lincoln, England.

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